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<title type="text/plain">Andrew Cowie</title>
<tagline type="text/plain">Operations and other mysteries: the subtle business of making technology
work... a blog by Andrew Cowie.
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<id>tag:research.operationaldynamics.com,2008:/andrew/operations/crisis</id>
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<modified>2008-11-18T01:36:00Z</modified>

<entry>
<id>tag:research.operationaldynamics.com,2008:/andrew/operations/crisis/sourceforge-and-slashdot</id>
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<title type="text/plain">No crisis for me</title>
<dc:subject>/andrew/operations/crisis</dc:subject>
<issued>2008-04-30T10:42:00Z</issued>
<modified>2008-04-30T10:42:00Z</modified>
<author>
  <name>Andrew Cowie</name>
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<div xmlns="http://www.w3.org/1999/xhtml"><p>I was chatting with Atul earlier today when he expressed his dismay that Slashdot was off the air and asked me if I could get there? No. Meanwhile, I realized I couldn&#8217;t get to SourceForge. This was proving problematic as I had just done a release of an Open Source project I&#8217;m the maintainer of, and was trying to update the project website. Guess announcing the release will have to wait a bit <code>:(</code>.</p>

<p>Oh well. &#8220;The internet must be broken somewhere&#8221;.</p>

<p>We then recalled that these are both services of OSDN. I recall a few years back talking with the system administrators there about crisis management in IT environments and using procedures to manage change. They said they didn&#8217;t need any help with their operations. &#8220;We&#8217;re all set&#8221;. Uh huh. People always say that when things aren&#8217;t going wrong.</p>

<p>&#8212;</p>

<p>Of course, it is now 3am in California. It actually doesn&#8217;t matter where your servers are &#8212; it&#8217;s <em>always</em> 3am when things like this go wrong. Personally, I take it as conclusive proof about the underlying nature of the universe that this sort of thing only happens when it is the middle of the night. You can&#8217;t possibly find a less pleasant time to force sysadmins to get out of bed and to go try and fix things. Frankly, I think that&#8217;s just Someone trying to tell sysadmins that they made a poor career choice, but you know, He (or She, or It, or They, take your pick) needs to have a good laugh too.</p>

<p>AfC</p>
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