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    <title>Andrew Cowie</title>
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    <description>Operations and other mysteries: the subtle business of making technology
work... a blog by Andrew Cowie.
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    <language>en</language>
    <copyright>Copyright (c) 2008 Operational Dynamics Consulting Pty Ltd. All rights reserved. Not for redistribution or attribution without permission in writing.</copyright>

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      <title>Operational Dynamics Research</title>
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    <item>
      <title>No crisis for me</title>
      <link>http://research.operationaldynamics.com/blogs/andrew/operations/crisis/sourceforge-and-slashdot.html</link>
      <description><![CDATA[<p>I was chatting with Atul earlier today when he expressed his dismay that Slashdot was off the air and asked me if I could get there? No. Meanwhile, I realized I couldn&#8217;t get to SourceForge. This was proving problematic as I had just done a release of an Open Source project I&#8217;m the maintainer of, and was trying to update the project website. Guess announcing the release will have to wait a bit <code>:(</code>.</p>

<p>Oh well. &#8220;The internet must be broken somewhere&#8221;.</p>

<p>We then recalled that these are both services of OSDN. I recall a few years back talking with the system administrators there about crisis management in IT environments and using procedures to manage change. They said they didn&#8217;t need any help with their operations. &#8220;We&#8217;re all set&#8221;. Uh huh. People always say that when things aren&#8217;t going wrong.</p>

<p>&#8212;</p>

<p>Of course, it is now 3am in California. It actually doesn&#8217;t matter where your servers are &#8212; it&#8217;s <em>always</em> 3am when things like this go wrong. Personally, I take it as conclusive proof about the underlying nature of the universe that this sort of thing only happens when it is the middle of the night. You can&#8217;t possibly find a less pleasant time to force sysadmins to get out of bed and to go try and fix things. Frankly, I think that&#8217;s just Someone trying to tell sysadmins that they made a poor career choice, but you know, He (or She, or It, or They, take your pick) needs to have a good laugh too.</p>

<p>AfC</p>
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      <author>andrew@operationaldynamics.com (Andrew Cowie)</author>
      <category>/andrew/operations/crisis</category>
      <pubDate>Wed, 30 Apr 2008 10:42:00 GMT</pubDate>
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